Deli's atmosphere unwelcoming
Groucho's food great, but service disappoints
Thomas Moore
Issue date: 2/18/08 Section: The Mix
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Groucho's has been a recognizable name in South Carolina for nearly 70 years now. Opened in 1941 by Harold "Groucho" Miller, a Jewish man from Philadelphia, the deli has grown substantially and now boasts a total of 17 locations throughout the Carolinas, with one scheduled to open soon in Pawley's Island. The restaurant got its name from Miller's similarity to Groucho Marx. The restaurant claims that to Columbia, Miller just seemed like a "really crazy kind of guy."
In any case, I visited the Groucho's in Five Points this weekend. Hailing from the North, I've encountered plenty of Jewish delis in my day. And while the food certainly lives up to the reputation the deli has earned over the years, the atmosphere does not. Instead of being quickly ushered along and having my order demanded of me like I am used to, I am politely helped by the youthful staff. I think this is ultimately the nature of my discomfort in the store. The politeness of the deli leads to my distrust of the establishment.
What throws me off, however, is how Groucho's employees serve their customers as if they were in a restaurant. This is ultimately inconvenient, leaving the customer with an obligation to participate in unnecessary service-related dialogue and a need to tip. And when you're short on change, as I'm sure many of the readers of this column are, being forced into a tipping situation leads to a feeling of disdain for the joint.
However, if you do have some bills to burn, Groucho's might just be your type of place. The food, though served in smaller portions than in many delicatessens I've been to, is excellent. I tried what I perceived to be Groucho's signature sandwich, the STP Dipper. In fact, Groucho's is so dedicated to the STP Dipper that the name is trademarked. In any case, this sandwich is laden with roast beef, turkey, Swiss cheese melt and bacon bits on a sub roll and served with Groucho's signature "45" sauce or "Danish Bleu" sauce. I had the "45" sauce, and it demands to be double-dipped. The sandwich was very fresh and ultimately satisfactory.
Though the food is excellent, the combination of its strange atmosphere, steep prices and terrible hours (11 a.m. - 4 p.m., Mon. - Sat) led me to give the deli only two stars.
2008 Woodie Awards

Viewing Comments 1 - 9 of 10
Ben Bullock
posted 2/18/08 @ 8:19 AM EST
That has to be the most confusing review I've ever read. I think I'll just go check out the place myself. Eventually. Maybe.
KC
posted 2/18/08 @ 1:55 PM EST
Rule #1 of dining out: If you cannot afford to tip, don't go out to eat. Did you ever consider that the "youthful staff" is a college student and is "short on change" as well??
annieb
posted 2/18/08 @ 1:56 PM EST
Like Thomas Moore I was disappointed with Goucho's. Not only is the Deli atmosphere missing, the sandwiches just are not what is expected from a Deli. (Continued…)
STP Enthusiast
posted 2/18/08 @ 1:58 PM EST
I have never read a restaurant review quite like this. Is this a satirical review a la The Onion? Since when is being "politely helped" by "youthful staff" a bad thing? Why is the fact that "Groucho's employees served their customers as if they were in a restaurant" inconvenient?
Also, characterizing Groucho's food prices as "steep" seems ridiculous considering their STP Dipper is $5. (Continued…)
Groucho
posted 2/18/08 @ 2:03 PM EST
So let me make sure I understand you, Thomas. You don't like this establishment because the service in "real" delis is supposed to be rude.... Huh?
Joanne
posted 2/18/08 @ 4:54 PM EST
I have to go along with some of the others. At first I thought this was going to be burning review; then I went to satire; finally I was confused.
If the worse thing you can say about a place is that it's too polite, then it must be a pretty good place, as I have always thought it to be. (Continued…)
Alex
posted 2/19/08 @ 2:05 AM EST
Well they've been around since 1941, so I guess they're doing something right...
Kyle P
Kyle
posted 2/19/08 @ 8:34 AM EST
For my two cents worth, I really like Groucho's...it is a bit pricier than Beezer's of a Subway, but they provide service, have a charming bit of atmosphere, and amazing sandwichs (don't EVER go without getting their signature sauce)
Phil Jackson
posted 2/20/08 @ 11:06 AM EST
Groucho's is awesome. Everyone likes the nice personalized treatment they give you, from hot waitresses. I suggest that Thomas Moore (the reviewer) resumes his job as a Carney at the state fair. (Continued…)
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