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New ticket rules reward early birds

USC offers compromise in hope of appeasing angry students

By Josh Dawsey
Assistant News Editor

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Published: Tuesday, September 22, 2009

Updated: Monday, September 21, 2009

student tickets

Sam Bennett/ The Daily Gamecock

Fans hoist a student up into the air in celebration of a touchdown during Saturday’s game. Many students were upset they weren’t able to sit with their friends.

If you want to sit with your friends during Thursday night’s game, USC officials have a message for you: show up early.

Students who show up at least one hour prior to Thursday’s 7:45 kickoff against Ole Miss will be allowed to sit anywhere in the lower tier of the student section, provided their ticket doesn’t designate them to the upper deck. They will also be awarded two bonus loyalty points.

But if you don’t show up early, you won’t get the extra points, and you’ll be forced to sit in whatever section your ticket dictates.

“If you choose to wait until the end to come in, you just don’t get a choice of seats,” Jeremy Long, Student Government’s Secretary of Athletics, said.

It’s the way USC officials, who say they’re worried about safety and overcrowding in the student section, are trying to calm down hundreds of angry students after they were forced to sit without their friends during Saturday night’s game against Florida Atlantic.

Hundreds of students complained on Sunday, saying they were treated rudely by event staff. Dozens of conflicts broke out between security and shocked students who weren’t aware of the checks put in place.

Matt Rink, a first-year civil engineering graduate student, said he arrived at the game with his friends before 6 p.m. 

“Never in all of my time of attending Carolina games have I ever felt disrespected, unwanted, and unwelcome inside Williams-Brice Stadium until last night,” Rink said. “The cops were extremely forceful with me and those with me, grabbing us and literally pushing us in opposite directions. We couldn’t sit together.” 

Student Body Vice President Alex Stroman used his Twitter account to voice his displeasure during the game.

“This is the worst Carolina game I’ve ever been to,” Stroman tweeted. “Students getting screwed, upper decks empty ... I’m done. Calling Eric Hyman.”

USC officials said they immediately realized there was a problem. Stroman e-mailed back and forth with Jerry Brewer, USC’s Director of Student Life, during the game. 

A special meeting was called Monday morning between USC’s Police Department, Student Life officials, athletics officials and the private company contracted to provide security for the stadium. 

“The attention students brought to this issue gave it immediate precedent with us,” Anna Edwards, USC’s Director of Student Services, said. “We knew this was something that needed to be fixed.”

Edwards, who leads the office in charge of student ticketing, said the University didn’t ask for event staff to check tickets. But fearing overcapacity, event management staff checked each student’s ticket anyway.

“We didn’t know this was going to happen,” Edwards said. “We were as surprised as the students.”

An announcement will be made over the speakers in the student section to inform students when they’ll be forced to sit in the specified section on the ticket, Long said. There will still be judgment decisions from the event staff, police officers and event staff based on capacity

“Everyone I’ve talked to has listened and wanted to make this better,” Long said. “We’re doing everything possible to fix this, and it won’t happen again.”


 

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28 comments

Student
Tue Sep 22 2009 23:56
Dearest "logic" and "overprivileged" (also...not a word):

A) The whole point of the early bird system is so that people that DO get there late must sit elsewhere...the whole point is that the LOWER DECK tickets are now GA again...sooo...your whole argument is unsound and invalid...illogical.

B) The tickets aren't free...you pay for the right to go to games with tuition.

C) This still doesn't help the upper deck fiasco. Granted I've been fortunate to not get an upper deck ticket (which, actually, aren't BAD seats...it's just a different way to watch the game) but I understand the anger of it all being up to chance. Getting an upper deck ticket should also be based on loyalty points.

Angry Student!
Tue Sep 22 2009 22:47
This whole "revised" policy still sucks. It does not solve the problems. Like many have said, it creates and entirely new one. If I get to the game to sit in section "X" with my friends and get up in the middle of the game to go to the bathroom there is no way I will get back to my seat. Also if you stamp hands its not going to solve anything because then students will have to wait in line to get in, get to the gate and have to show id, scan ticket, stamp hand. Then when we get into the seating area we have to get all three checked again. This is bs. IT SHOULD NOT BE THIS HARD TO GO TO A FOOTBALL GAME! General admission has worked for years and students could sit anywhere. No one complained. If you are worried about overcrowding, this can not be an issue because if there are a set number of seats, and u give out that number of tickets, everyone will have a seat guaranteed. Also if USC was not selling tickets with seating assignments in the student section to the general population that would solve the overcrowding issue. I dont agree with being stuck in a little section of the stadium and having to use a certain concession and a certain bathroom. This is so stupid. What if the students actually want to go to the food court in the stadium?? We can't because we are forced to stay in our little dumpy corner of the stadium. USC is so greedy and students should just stop going inside for the games and stand outside the stadium instead and protest to all the tv cameras and the general public that pays a premium to support the school. This policy better be CHANGED before thursday or students will stop attending games and their parents who hold season tickets will stop buying those tickets also. One more thing, If students can not sit where they want with their friends, how about slashing that hefty student activity fee that we pay with our tuition in half because we all know thats what it is for.
overprivileged
Tue Sep 22 2009 22:04
In response to a previous post.... If anyone brings in a sign that says, "My school won't let me sit with my friends," you will be embarrassing yourself and this school. Please do not do this. Stop complaining and be thankful that this university allows its students to go to the games for FREE (unlike most major universities).
Kody
Tue Sep 22 2009 18:23
Boy am I glad I graduated --dealing with this would have driven me absolutely insane. Here's hoping they'll ditch this policy for the sake of current and future students.
Your name
Tue Sep 22 2009 15:55
well we're finally making progress but it's not over yet
Logic
Tue Sep 22 2009 15:30
This makes absolutely no sense - how are the "latecomers" supposed to sit in their "assigned seats" after the "early" students have already had free choice of where to sit? The "assigned seats" are already going to be taken up by the students who got there early. Are the students who got there early going to have to move when the assigned ticket holder shows up? Or will the assigned ticket holder have to leave if their assigned seat is taken, since they're only allowed to sit in their assigned seat? Absolutely ridiculous - seems like the powers that be should have thought about this for more than 5 seconds before implementing impossible policies.
Caroline
Tue Sep 22 2009 14:33
Hello guys, I mean... it does suck. So if it's not changed let's: plan a protest! I mean we ARE big college kids after all, it's supposed to be one of the things we can do best.
And secondly, do what my friends and I are doing ... print off your own ticket so it gets scanned. THEN make photocopies of one ticket for a section that y'all can sit in together. That way if you leave and come back, you can just show them your friend's ticket! They don't check IDs when you've already had your ticket scanned, so you and your friends can stay together.
Don't just twiddle your thumbs and complain, actually do something about it.
Your name
Tue Sep 22 2009 14:28
USC- realize that parents are taking notice of how you treat our kids...
Correction
Tue Sep 22 2009 14:26
NOTHING is being done! This is just an official set of rules for what actually occured last week. The students are being screwed here, but what else is new?
Gamecock Against Assigned Seats
Tue Sep 22 2009 13:37
i'm glad that something is being done about the current situation, but i don't think it's going to be enough. as to what another comment said, what about those who have to go to the bathroom? this past saturday, my group of friends and i arrived early to get our loyalty points. two of my friends decided to go to the bathroom before the game started. they weren't allowed back into the section. and what about those who don't get out of class until 5:30 or 6? i have a commitment until 6 on tuesdays, and last year i would have just had someone save me a seat. this won't work this year because we're all in different sections. so i'm debating about whether or not to even go to the game. this new seating policy, even though altered from last saturday, is going to result in many not going to the game because they can't sit with their friends. i believe that the police and event staff's efforts need to be focused on keeping non-students out of the student section instead of separating the students within their own section. if non-students would just stay out of our section, we wouldn't have as much of a seating issue anyway.
Your name
Tue Sep 22 2009 13:12
What an embarrassment. No wonder the idiots running the school can't get something as complex as Innovista right, they fail at simply checking tickets to a football game. How can something as simple as this get so fuc*ed up?? Jesus Christ, stadiums all around the country do it everyday and yet down here its a foreign concept.
Brad Maxwell
Tue Sep 22 2009 12:48
Way to not EVEN address the problem, USC. Students not sitting in their "assigned" seats has NEVER been a problem. If there are 8,000 seats in the student section (or however many there are), and you distribute 8,000 tickets to STUDENTS, it isnt going to matter WHERE they sit, WITHIN the student section. It's not like Jane is going to mad at Joe for sitting in Section 24 Row X Seat Y, the seat on HER ticket. She just wants to sit in the student section. The problem occurs when event staff, much like the security guard I encountered on Saturday, ignore the fact that nonstudents (such as young children) are in the student section. A security guard told me it wasn't his job to check the tickets of the children that looked as young as 8 years old! He told me they were with his dad! They told me I was "unsportsmanlike" for pointing it out! ITS THE STUDENT SECTION. Again...basic logic. If you have 8,000 seats, and 8,000 tickets distributed to STUDENTS...what do you think is going to happen when you let non-students in???????

Solution: check our IDs. Let us sit where we want. End of story.

annoyed
Tue Sep 22 2009 11:56
screw the PRevent staff
still ridiculous.
Tue Sep 22 2009 11:28
I completely agree with the comment about leaving for bathrooms or concessions -- basically there seems to be no way for a student to prove that they were in the stadium in time to pick their own seat (which is still crap, we'll get to that later). And this hand stamping idea is ridiculous too -- stamps wash off. so if my ticket is stamped but my hand stamp has washed off, am i go to be refused admittance to the student section? Also, especially in the case of this coming Thursday's game, what if there are people who don't get out of class until 7:30 but still want to go to the game? Why should those students be punished and, for that matter, who is Jerry Brewer to tell me when I can enter the game and sit with friends? We all pay for these tickets as part of our tuition. Either let us choose what section will be on the ticket or get over it and let us sit where we want. It's just a football game.
Your name
Tue Sep 22 2009 11:18
I was seperated Saturday just like alot of people. USC needs to make some changes. Students are angry and the upper decks are empty. The event staff were the rudest I have ever come across having been to 10 SEC arenas/stadiums. I am expecting the problems to be fixed Thursday.
Cock
Tue Sep 22 2009 11:17
We just need to walk in and sit where we want. There are thousands of students and less than 100 cops and event staff. They can't stop us.
usc grad
Tue Sep 22 2009 10:40
Things have been this way at USC for over 20 years. They keep trying to make improvements but they seems to fail. They need to look around the country and figure out what everyone else is doing because it seems to work when I go on the road. Saturday was awful. The student section fiasco was uncalled for and then the freaking advertisements at every break in the action on the jumbo tron was another low point. Maybe at some point they get it right.
USC grad 95
Tue Sep 22 2009 10:38
Things have been this way at USC for over 20 years. They keep trying to make improvements but they seems to fail. They need to look around the country and figure out what everyone else is doing because it seems to work when I go on the road. Saturday was awful. The student section fiasco was uncalled for and then the freaking advertisements at every break in the action on the jumbo tron was another low point. Maybe at some point they get it right.
Tim
Tue Sep 22 2009 10:09
This is STILL stupid! It needs to be first come, first serve, regardless of some pointless one hour cutoff! I am seriously contemplating not going to any more games because of this MORONIC policy! This is not much different than Saturday, if you got in before everyone else when security was slack then you could maybe sneak into some seats and stay there provided you didn't get up. WHAT HAPPENS DURING THE GAME IF YOU GO TO THE RESTROOM AND COME BACK???!!!! Since it won't be an hour before kickoff, the event staff and idiot cops will just love doing this all over again. GET IT TOGETHER USC! You are embarrassing us!
Your name
Tue Sep 22 2009 10:06
This is infuriating. The stadium was silent at the last game. All the students were busy looking for their friends and getting yelled at by security. Whats this about the upper deck? What kind of self respecting school puts a massive number of their students in the upper upper deck? If this keeps up Williams Brice is going to be the lamest stadium in the country cause NONE of the students want to bother going.






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