The Hub at Columbia was one of the newest and most popular complexes for University of South Carolina students to live in when it opened on Main Street in the fall of 2014. However, due to a growing number of poor reviews and complaints from residents, it has lost considerable credibility.
Tenants are upset because they feel that they did not get what they were promised in their apartment, and a large number of residents received hefty charges for repairs to rooms that were left spotless.
According to third-year insurance and risk management student Victoria Daczkowski’s article in The Odyssey: “Former residents have reportedly been charged hundreds of dollars for repainting and repairs, with no evidence of it being necessary.” Also according to this article, the rating for the Hub at Columbia on Facebook has dropped from 4.8 stars (out of 5) down to 2.3 in the past few weeks. Currently the Hub at Columbia’s Facebook review page has 117 one-star reviews out of 192 total reviews.
Other complaints from students in reviews on Facebook include trouble with Wi-Fi, elevators working properly and vehicle security in the parking deck, as well as extra chiller charges for utilities.
The Hub at Columbia’s property manager, Michelle Carswell, has responded to some of these complaints via their Facebook page, replying to one review “Indeed, there have been some 1st year challenges, most unforeseen and unexpected, but challenges nonetheless.”
The Hub at Columbia has not responded to The Daily Gamecock’s request for comment.